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Michelin Maestro
Help for Case Provider
Help for Case Provider
Manage your service requests, cases, and customer contacts.
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Cases
Create a Case
Configure Your Provider Case View
Use the Intake Form
Add Breakdown Information
Enter Case Information
Enter Customer Information for a Case
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Assets
Add Customer Assets
Edit an Asset
Transfer an Asset
Estimates
View and Post Estimate Versions
View and Approve Estimates as a New User
Toggle Operation Charges
Operations and Inspections
Create an Inspection
Create a New Operation in Builder
Customers
Manage Customers
Add Customer Contacts
Contact the Fleet Vehicle Owner
Upload Attachments to a Customer
Update Fleet Customer Information
Mobile Access
Perform and Assign Inspections
Upload Images on Mobile and Use Offline Mode
Use the QR Scanner to Check-In
Admin Actions
Set Recommended Operations
Update Skill Levels and Labor Rates
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